Native Joinery 10 Year Guarantee Against Manufacturing Defects
The company guarantees that our bi-folding doors and French doors shall be free from manufacturing defects for a period of 10 years. This includes all the accompanied glass units. The guarantee is only valid for the original purchaser and proof of purchase will need to be provided. The guarantee covers the supply of faulty parts only and does not cover incidental expenses. Native Joinery’s recommended instructions for installation, maintenance and aftercare must be followed in order for the guarantee to be valid.
How to claim for manufacturing defects
If the circumstances arise that you believe there’s a claim for manufacturing defects under the guarantee terms and require a site visit from a company representative, there will be an initial charge of £350, this charge will need to be paid prior to scheduling the visit. If manufacturing defects are discovered this charge will be refunded.
Please note: All guarantees are given in good faith. However, if it is deemed after a visit from a company representative that our product has been misused, tampered with or damaged in any way etc. we reserve the right to render that guarantee null & void. Any failure of materials due to faulty workmanship under the term of this guarantee will be replaced at the company’s sole discretion. All claims are limited to the invoices value of the product under guarantee and exclude any repair or remedial work required by third parties.