Delivery is free for all orders, there aren’t any hidden costs.
At Native our delivery times are based on our order books, with our order books generally sitting at 10-14 weeks on average. We will confirm the estimated week of delivery with you as soon as possible so that you can plan ahead for when your stunning new products arrive.
If you require any products sooner rather than later then please contact us either via Live Chat, email or telephone and we will then be able to advise you if we can meet your requirements.
We believe in the ideology that high quality joinery isn’t something you can simply pick from the batch, or ‘off the shelf’, so all of our products are specifically made to each individual order. We allocate one of our highly skilled joiners to your order, adding that extra personal touch knowing your name is on each item ordered every step of the way.
The Delivery Process
All deliveries will be made to the UK address that you’ve input during purchasing, if this changes please contact us directly and have your order number and purchase details ready for verification. If delivery has been attempted and is unsuccessful, abortive charges may need to be paid prior to redelivery.
When the estimated week starts to creep closer we will contact you to discuss exactly when your order will be delivered, if you’re not going to be around in the week specified, please contact us as soon as possible to rearrange your delivery.
If you would prefer to collect your order, just let us know and we will arrange a convenient time for you to collect your products as soon as they are ready.
When Your Order Is Delivered
On delivery if there’s any damage please follow the following steps;
If the damage is solely to the packaging please accept the delivery but make sure you outline that the packaging was delivered damaged with the courier. Once accepted, open the packaging and check the products for any missing parts, these should be clearly outlined, and check for any damage or faults to any of the components, please make sure to report any concerns to us within 7 days of receiving the delivery, by calling us on 01384 900196 or emailing firstname.lastname@example.org.
If the products arrive and are clearly damaged then please reject the delivery and outline with the courier that the goods are damaged and are to be returned. Then please contact us as soon as possible on 01384 900196.
If there are any problems with faults, missing parts or glasswork please contact us on 01384 900196.
For Your information: we have stock of spare parts, therefore there’s no need to return the entire set if a component is missing, damaged or faulty. This excludes the door leafs and framework.
We cannot accept claims for any damage to the products or glass after 7 days once your order has been delivered, we also cannot accept any claims once installation of the products have commenced.
The delivery of your order (bi-folding doors or French doors) will be flat packed into our own specialised secure packaging, which is organised and labelled to ensure the installation is as simple as possible. The door leafs will be pre-glazed and factory finished, the rest will be separated into step by step packaging with clear instructions for each step.
How To Store Your Order
Prior to installation all components must be stored in a dry unexposed reasonable space and kept within the secure packaging. Please handle with care, we do recommend using two people to manoeuvre the doors as they will be quite large in size and heavy.
Bank Holidays & Christmas period
Delivery times may be affected by the above, however you will be notified prior to your estimated delivery week of any issues we may have (these will mainly be due to Christmas). We will however try our best to cater to your delivery requirements around these dates.